Refund policy

1. Eligibility for Returns & Refunds

1. You may request a full or partial refund within 30 calendar days upon receiving your order.
2. Returnable Items: Unused, unopened, undamaged labels and packaging with all original accessories, stickers and tags intact.
3. Non-Returnable Items: Custom personalized labels made per your exclusive design request, clearance sale goods, and damaged items caused by improper use, self-modification or long-term storage.
4. All returned products must be free of stains, scratches, tears and human-induced damage to qualify for refunds.

2. Return Application Process

1. Send a return request email to info@pollylabel.com, including your order number, full name, contact information, reason for return, and clear photos/videos of the item condition.
2. Our customer service team will respond to your email within 24 business hours to review your application and send you the designated official return address.
3. Do NOT ship items without prior approval. Unauthorized returned parcels will be rejected and cannot be processed for refunds.

3. Shipping Fee Rules

1. If returns are caused by our errors: wrong product, printing defect, missing items, inconsistent size/design as confirmed order, we will cover all return shipping costs.
2. If returns are due to personal reasons: change of mind, incorrect self-selected size/design, unnecessary purchase, the buyer shall bear all outbound and return shipping fees, and a small restocking fee may be deducted from your refund.

4. Refund Processing Timeline

1. After we receive and inspect your returned package to confirm it meets return standards, we will initiate your refund within 3–7 business days.
2. Refunds will be issued to your original payment account. The actual arrival time depends on your payment provider’s processing cycle, which may take an additional 3–10 working days.
3. Partial refunds will be offered for slightly defective non-custom items at customer’s request without returning goods, negotiated via email info@pollylabel.com.

5. Customer Service Support

- Contact Email: info@pollylabel.com
- Communication Address (Non-Return): 10062 E Wyoming Pl Apt 2216, Aurora, Colorado 80247
- Service Response Time: All emails will be replied within 24 working hours from Monday to Friday, excluding weekends and US federal holidays.

6. Policy Modification Right

Polly Label reserves the right to adjust this return and refund policy without prior notice. The latest version published on our official store shall prevail for all orders.