Shipping policy

Welcome to Polly Label’s official shipping policy. All domestic delivery rules below apply to orders shipped within the United States. Our contact information: Email: info@pollylabel.com; Business Correspondence Address (Not for returns): 10062 E Wyoming Pl Apt 2216, Aurora, Colorado 80247, United States.

1. US Domestic Shipping Rates & Thresholds

We offer two shipping service tiers with tiered pricing based on your subtotal before tax:

Standard Shipping

  • Order subtotal $0.00 – $49.99: Flat rate $12.00
  • Order subtotal $50.00 and above: Complimentary Free Standard Shipping

Expedited Shipping

  • Order subtotal $0.00 – $99.99: Flat rate $18.00
  • Order subtotal $100.00 and above: Complimentary Free Expedited Shipping

2. Shipping Timeline Notes

  1. All delivery timeframes shown on checkout are estimated reference windows and not fully guaranteed arrival dates.
  2. Delivery delays may be caused by uncontrollable factors including carrier backlogs, extreme weather, public federal holidays, address input errors, sorting facility congestion and customs screening. Polly Label is not liable for delays from these external events.
  3. Once your order enters processing and fulfillment, we cannot modify your shipping address. Please double-check your full delivery address at checkout before payment.

3. Shipping Restrictions

We do not deliver to APO, FPO, or DPO military mailing addresses at this time.

4. Order Fulfillment

Payment confirmation triggers our production and shipping workflow. We will dispatch your package as soon as production finishes, and send tracking number updates to your registered email once shipped.

5. Return Shipping Reminder

The listed Aurora, Colorado address is only for business email correspondence and cannot receive returned merchandise. If you need to return items, submit a request to info@pollylabel.com to obtain our official dedicated return address first. Unauthorized parcels sent to our correspondence address will be rejected and unprocessed.

6. Customer Support

Our support team replies to all shipping-related emails within 24–48 business hours, Monday through Friday, excluding US federal holidays. Reach us anytime at info@pollylabel.com for tracking, delivery or shipping fee inquiries.