Terms of service

Welcome to Polly Label. These Terms of Service (hereinafter referred to as “Terms”) regulate your access to our website and all product purchase transactions placed on our store. By browsing, accessing, or using this website, you acknowledge and agree to abide by these Terms in full. If you do not accept these Terms, please cease using our website and services immediately.

1. Eligibility

By using this website, you confirm that:
  • You are at least 18 years old, or you are using this site under the supervision and authorization of a parent or legal guardian.
  • All personal and order information you provide is truthful, accurate, and complete.
  • You will use this website solely for legal and legitimate purposes.
  • You will not conduct any behaviors that disrupt website operation, damage platform security, or interfere with other users’ normal use.
Polly Label reserves the right to refuse service, cancel pending or completed orders, and suspend user accounts at its reasonable discretion.

2. Products & Availability

We make every effort to ensure the accuracy of all product information displayed on our website, including product descriptions, images, specifications, and pricing.
Please note the following industry-normal conditions, which do not constitute product defects:
  • Slight color differences may exist due to different device monitor settings, lighting environments, and shooting angles.
  • Minor measurement deviations may occur due to manual measurement standards.
  • Product inventory status is subject to change in real time without prior notice.
We reserve the right to modify, adjust, discontinue, or restrict the sales quantity of any product at any time without prior notification.

3. Pricing & Payment

All commodity prices displayed on our website are denominated in United States Dollars (USD).
Orders will only enter formal processing after full and successful payment confirmation.
We reserve the right to take the following actions:
  • Correct accidental typographical errors, pricing errors, or information omissions on the page.
  • Refuse or cancel any orders suspected of fraud, abnormal transactions, or rule violations.
  • Cancel orders caused by technical failures, system errors, or inventory mismatches.
If your order is canceled and payment has been completed, we will issue a full refund via your original payment method.

4. Order Acceptance

Submitting an order on our website does not equal successful order confirmation or binding acceptance by us.
We reserve the right to refuse or cancel any order for valid reasons, including but not limited to product unavailability, failed payment authorization, pricing or inventory discrepancies, suspected fraudulent activity, shipping restriction issues, or any violations of these Terms of Service.

5. Shipping

All shipping delivery times provided on our website are estimated for reference only and are not guaranteed delivery dates.
Delivery delays may occur due to uncontrollable factors, including weather conditions, carrier logistics delays, customs inspection procedures, public holidays, incorrect recipient shipping information, and other circumstances beyond our reasonable control.
We do not support shipping to APO, FPO, or DPO military addresses. Once an order has entered processing status, no shipping address modifications can be made. For detailed shipping regulations, please refer to our official Shipping Policy.

6. Returns & Refunds

All return and refund applications shall be processed strictly in accordance with our official Return & Refund Policy. All returned items must meet standard return conditions and pass our product inspection before any refund approval.

7. Intellectual Property

All website content, including logos, product images, graphics, icons, product descriptions, written text, webpage layout, and design styles, are the exclusive intellectual property of Polly Label. All contents are protected by United States copyright, trademark, and relevant intellectual property laws.
No user may copy, reproduce, distribute, modify, plagiarize, or commercially utilize any website content without prior written authorization from Polly Label.

8. User Conduct

When using our website and services, you agree not to engage in the following behaviors:
  • Using the platform for any illegal, unlawful, or unauthorized purposes.
  • Uploading viruses, malicious programs, or harmful software.
  • Attempting unauthorized access, data theft, or system intrusion to our website and backend systems.
  • Conducting fraudulent, deceptive, or improper transaction activities.
  • Disrupting the normal operation and security of our website.
Any violation of the above provisions may result in order cancellation, account restriction, or corresponding legal liability.

9. Third-Party Links

Our website may contain third-party links for user convenience. Polly Label has no control over third-party websites, and we are not responsible for their content, privacy policies, or service rules. Access to third-party platforms is entirely at the user’s own risk.

10. Disclaimer

All products and website services are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, Polly Label disclaims all express and implied warranties, including but not limited to merchantability, fitness for specific purposes, and uninterrupted website operation.

11. Limitation of Liability

Within the scope permitted by law, Polly Label shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from website use or product purchases. Our maximum total liability for any order shall not exceed the actual amount paid by the customer for that order.

12. Terms Updates

We reserve the right to revise, update, or modify these Terms of Service at any time without prior notice. Updated terms shall take effect immediately upon publication on our website. Continued use of our website and services after updates constitutes acceptance of the revised terms.

13. Governing Law

These Terms of Service are governed and interpreted by the laws of the United States and the State of Colorado. Any disputes arising from these terms or website usage shall be settled through local jurisdictional courts in Colorado.

14. Contact Information

Customer Support Email: info@pollylabel.com
Business Address (For business contact only, not return address): 10062 E Wyoming Pl Apt 2216, Aurora, Colorado 80247, United States
Our customer support team will respond within 24–48 business hours to assist with all inquiries.